Refund Policy

Market reports are supplied in electronic format, which can be transferred or replicated without limit the moment it is received. Because of that, and because of the confidential nature of the information the reports contain, cancellation cannot be accepted after a report has been delivered.

This is why we would rather you check the study carefully before buying than afterwards. Every published report offers a free sample — a real extract, not a brochure — and each report page states its segmentation, regional coverage, base year and forecast period up front. If anything about the scope is unclear, ask before ordering: sales@contrivedatuminsights.com.

If you believe a payment has been taken twice or more, contact us with the payment details. The no-refund, no-cancellation policy still applies, so the resolution is not a reversal: we will issue a coupon code against the duplicated amount, or upgrade the licence on your report, whichever is more useful to you.

A report that has not arrived is a delivery issue rather than a refund issue, and is usually a spam filter. Contact sales@contrivedatuminsights.com and we will resend. Replacement or resending is at our discretion, and any additional transit charges are borne by the customer — see delivery formats.

This policy forms part of our terms and conditions. See also the ordering process and the customer FAQ.